It's almost time to book your winter stays, so this is a good time to highlight any changes in booking procedures and at the lodge.
Logging on has changed and there is a new payment option. These changes are aimed at increasing security of the booking system and payments.
-
YOU MUST DO THIS BEFORE YOU CAN USE THE BOOKING SYSTEM
Passwords and 2 Factor Authentication have now been turned on in the booking system. To log on you will need to set a password and record it securely, eg in your browser password manager.Every time you log in you will now need to use the password and also a verification code. By default the code will be sent to your email address recorded in the booking system. You can also go to Login Security settings in the Members menu of the booking system to choose SMS or an authenticator app as your preferred method of receiving the verification code.
If you have not set up your password and tested your logon yet, we strongly recommend that you do that well ahead of needing to make bookings.
If you are having any difficulty with the new login arrangements, please read the full instructions at australianalpineclub.com/pdf/2FA.pdf . If all else fails, contact the Secretary but don't leave it too late.
- More secure EFT payments
Annual subscriptions and accommodation can be paid with a credit or debit card using the Eway secure payment gateway. However other special payments still need to be paid by EFT, and some members prefer to use that for subs or accommodation as well. If you need to make a payment to the club via EFT rather than credit/debit card, we strongly recommend that you use PAYID instead of BSB and account number. This is another measure to reduce opportunities for hackers to intercept payments.
Our PAYID is the same as our ABN. Your banking app can tell you who the PayID belongs to before you complete the payment and you can also verify it against the Australian Government Australian Business Register.
You can log onto the booking system to pay using the Eway secure payment gateway or to see the club's PAYID. If you see BSB/Account details in emails, the email has probably been modified by hackers. Do not pay into that account. Our PAYID is the same as our ABN. Your banking app can tell you who the PayID belongs to before you complete the payment and you can also verify it against the Australian Government Australian Business Register.
Here are some timely reminders of important notes from the last few years:
-
Eligible waitlist requests will now be confirmed in early April, not on 1 June as previously. Eligible means:
-
only members, spouse and their children, and
-
the preceding midweek is full, and
-
the booking is paid for immediately on request from the booking officer.
-
Other waitlist requests will continue to be confirmed 19 days prior to stay for members (16 days prior for other AAC members and 15 days prior for guests). See the Book page for an explanation of waitlisting.
-
You are encouraged to nominate an emergency contact by updating your member details in the booking system.
-
Members can register their immediate (non-member) spouse and children in the booking system to make it easier to book them in, especially during the Family priority booking period from 8-14 March. If you haven't already done this then you might like to consider doing it ahead of making bookings for 2024. See Registering Family Members in the booking system for more information.
-
Prompt payment for bookings is expected. The Booking Officer will cancel bookings not paid for in the appropriate time. This is within 7 days for normal bookings and 1 day for approved waitlist requests.
-
Continental breakfasts will be provided on peak season Sundays, not cooked breakfasts.
- Please also remember that the ski cages are only to be used for skis, poles and boards, in bags labelled with your name. Boots, clothes and other items must not be included. Otherwise, no items are to be left between visits unless they are stored in a locker.
The Ski Lodge Details tab in the booking system and the Book tab on the club website cover most of the information you need to make a booking and prepare for your stay. The email that is sent 7 days prior to your stay has important information about your stay, including the door code. Please check these resources to see if they answer your questions before contacting the booking officer. Please also forward copies of the reminder email to all your guests.